County sets deadline and new supervision steps after patchy rollout of REMS dispatch reporting

Fallon County commissioners pressed county dispatch leadership to fix recurring problems with REMS incident reporting and set a two‑week follow‑up to track improvements.

County dispatch staff and supervisors reported that initial REMS training occurred Feb. 26 and that an additional session and follow‑up reviews had taken place. The county’s review found that most dispatchers have adopted the system, but 1 dispatcher produced a disproportionately high share of records that required corrections after being forwarded to the sheriff’s office. Dispatch leadership described a corrective plan: a designated staffer will check REMS entries daily before they are finalized to catch errors and return items to dispatch for correction; dispatch supervisors will hand‑hold the struggling employee with three full days of one‑on‑one work; and dispatch will institute second‑checks so two people sign off on entries when feasible.

Commissioners emphasized that the responsibility for accurate REMS entries rests with dispatch management and directed the dispatch manager to ensure the daily review becomes standard practice. They also urged dispatchers to keep callers on the line for major incidents when necessary so callers can provide complete information and so staff can confirm that details are saved correctly. County leaders asked for regular progress reports and agreed to reconvene in two weeks (with a broader review set for April 16 unless problems persist) to confirm that corrections are sustained.

Ending: Commissioners made clear the expectation that REMS reporting be fixed promptly; dispatch managers committed to intensified supervision, daily checks, retraining for the identified dispatcher, and a progress update in two weeks.