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Council approves AI-powered 911 review and training tool, staff says data will remain in-house
Summary
On March 25 the Grand Island City Council approved procurement of GovWorks "comms coach" software to automate 9-1-1 call review and create simulated training scenarios. Staff said recordings and analytics will remain on city servers.
The Grand Island City Council on March 25 approved purchase of GovWorks’ comms coach software to automate quality review of 9-1-1 calls and to generate AI-driven training simulations for dispatchers.
The tool will scan recorded phone and radio traffic, match recordings to CAD (computer-aided dispatch) calls and flag recordings for review according to pre-set metrics, staff said. Council members were told the system can run call reviews across all calls or on selected categories (for example, medical calls or calls handled by new…
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