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County adopts Baker Tilly assessment and directs expedited permit reforms; CZU rebuild process singled out for further analysis
Summary
Following a Baker Tilly organizational assessment of building-permit services, the Board of Supervisors approved a package of reforms and directed staff to return with a detailed work plan and additional measures to speed CZU fire rebuilding.
The Board of Supervisors on March 25 accepted a Baker Tilly organizational assessment of Santa Cruz County’s building‑permit and development‑services operations and approved immediate and medium‑term reforms aimed at shortening review times and improving customer service.
Baker Tilly presented findings from interviews with staff, applicants and CZU fire victims, an employee survey and a stakeholder advisory group, concluding that the department has made recent improvements but still faces a “culture of no,” inconsistent review comments, insufficient metrics and technology gaps. The consultants recommended 13 actions, including clearer administrative policies, a…
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