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NDIT pitches enterprise ServiceNow deployment to automate onboarding and retire legacy apps
Summary
NDIT proposed an enterprise ServiceNow license and rollout to automate onboarding/offboarding and to provide a platform where retired applications and business functions can be consolidated; preliminary cost estimate for the initiative was about $6 million (biennium) using existing authority and reallocated funds.
NDIT told the committee it is pursuing an enterprise‑wide ServiceNow deployment to automate employee onboarding/offboarding, reduce manual processing and provide a central platform for retiring legacy applications.
State CIO Corey Mach and NDIT staff described the human‑resource and operational friction that occurs today when agencies onboard or offboard employees: manual forms and individual system permissions lead to errors, stale licenses and duplicated administrative work. "It is a paperwork heavy, manual process," Mach said during testimony,…
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