Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the It Modernization topic
No spam. Unsubscribe anytime.
NDIT pitches enterprise ServiceNow deployment to automate onboarding and retire legacy apps
Summary
NDIT proposed an enterprise ServiceNow license and rollout to automate onboarding/offboarding and to provide a platform where retired applications and business functions can be consolidated; preliminary cost estimate for the initiative was about $6 million (biennium) using existing authority and reallocated funds.
NDIT told the committee it is pursuing an enterprise‑wide ServiceNow deployment to automate employee onboarding/offboarding, reduce manual processing and provide a central platform for retiring legacy applications.
State CIO Corey Mach and NDIT staff described the human‑resource and operational friction that occurs today when agencies onboard or offboard employees: manual forms and individual system permissions lead to errors, stale licenses and duplicated administrative work. "It is a paperwork heavy, manual process," Mach said during testimony, describing the benefits of automation for license tracking and risk reduction.
NDIT estimated an enterprise license and initial implementation would cost roughly $6,000,000 (biennium) but noted the state currently pays about $4.2 million for the business gateway licensing under a different model; switching to an enterprise license agreement (ELA) for ServiceNow—paid at the state level—would let agencies move retired applications and modernization efforts onto a single platform without each agency bearing the base license cost.
Committee members pressed for clarity on the funding sources. NDIT proposed using previously appropriated authority and some one‑time items that were removed in the Senate version, including repurposing roughly $2,000,000 that had been a general‑fund contingency for NDHIN (the agency agreed that money could be reallocated within existing authority rather than requiring new general‑fund). NDIT also sought restoration of two one‑time items (data‑center related and enterprise digitization) that the Senate had removed, and said carryover authority from other project lines could complete the funding package.
Committee members asked for a more detailed cost and operations breakdown and instructed staff to work with NDIT and OMB to identify precise language and the specific long‑sheet and section changes needed to permit the carryovers and one‑time funding transfers.
Ending
NDIT will provide detailed cost, ongoing license‑fee projections and a proposed amendment; the committee signaled conditional support for an enterprise ServiceNow deployment if the financing can be implemented without new general‑fund appropriation.
