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Rowlett Police to roll out Community Connect (SpiderTech) in March to send case updates and surveys
Summary
Police announced a planned mid‑March rollout of Community Connect (formerly SpiderTech) from VersaTerm Public Safety to send automated 9‑1‑1/case acknowledgements, victim case updates and surveys; staff said the system integrates with CAD/RMS and will be muted for sensitive calls.
The Rowlett Police Department is testing Community Connect (formerly called SpiderTech), a communication platform from VersaTerm Public Safety USA that will send automated acknowledgements, case updates and victim notifications and collect post‑contact surveys, Chief Denning told the council. The department plans a full rollout in mid‑March after finishing testing and training.
Why it matters: The system will provide callers, reporting parties and crime victims with near‑real‑time text and email notifications tied to the department’s CAD and records management system, and it will trigger short satisfaction surveys to collect feedback for patrol, dispatch and investigative units.
How it works Lieutenant Domingo Gallardo (commander,…
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