The city of Ashland announced it has received state water-sample results and is lifting a boil-water advisory after tests returned clear. At the same meeting, a resident told the Board of City Commissioners his home has had inadequate water service for more than five months and said he has involved the Kentucky Office of the Attorney General.

The advisory lift was reported by Mayor Chuck d Charles on March 27 after city staff said state test results showed the water met the laboratory standards required to end the advisory. That announcement preceded a lengthy public comment from David Boggs, 604 Henry Street, who said his household ‘‘has been without adequate water service due to a problem that was not my fault’’ since Oct. 12, 2024.

Boggs described repeated failures of service and repeated attempts to get help. He said technicians visited his home about 10 times, he made more than 100 calls and dozens of messages to the water department, and that the household has sometimes had ‘‘not a single drop’’ of water. ‘‘This has disrupted our lives, our health, and our dignity,’’ Boggs said.

Boggs said city staff eventually connected him with Sammy Smith, the meter services supervisor, who arranged for Superintendent Reed Downs to inspect the problem. Boggs said a later repair attempt made conditions worse and that a plan to tie his property into a water main was described to him in an email on Feb. 28. He told commissioners he provided a QR code linking to photos and videos documenting pressure problems.

Mayor Chuck d Charles said the city has been in contact with the Office of the Attorney General. ‘‘This is with the attorney general's office right now,’’ the mayor said, adding that he has asked city staff to discontinue direct contact with Boggs so that the AG investigator can conduct the review. The mayor identified Heather Napier as a consumer complaint investigator with the attorney general's office and said the office has been apprised of work in the area of Boggs' home.

Utilities Director Mark Hall told commissioners he has been involved and apologized to Boggs for the experience; Boggs said Hall later maintained the system was providing ‘‘state minimum pressure,’’ which Boggs disputed. Boggs said he documented water flow recordings showing roughly 1 gallon per minute at times when faucets produced nothing.

No formal action was taken by the commission at the meeting on Boggs' complaint; the mayor and staff said the matter is under review by the attorney general's office and that further internal updates will be provided to the investigator. Commissioners asked staff to limit direct contact with Boggs so the AG's investigator can gather complete information.

Why it matters: The item combines two city responsibilities—public notification and drinking-water quality—and a civil complaint alleging months of inadequate service and slow city response. The attorney general's involvement places the matter outside routine staff-only handling and could prompt a broader outside review.

What to watch for: The commission and city utilities staff said they will cooperate with the Office of the Attorney General investigator and will provide requested records, including work logs and repair histories. The city also indicated the planned tie-in to a water main remains the technical fix under consideration. Boggs said he expects repairs or confirmation of restored service that afternoon and will continue pursuing the complaint if problems persist.