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Technology Commission backs full domain migration to fix Microsoft 365 rollout
Summary
The Franklin City Technology Commission voted March 26 to pursue a full Active Directory domain migration to address failures in the city's Microsoft 365 rollout and to enable two‑factor authentication.
The Franklin City Technology Commission voted March 26 to pursue a full Active Directory domain migration to address failures in the city's Microsoft 365 rollout and to enable two‑factor authentication.
Commissioners and city IT staff discussed a feasibility study that found the city's internal domain (ci.franklin.wi.us) is unroutable and not supported for production use by Microsoft cloud services. That mismatch caused Microsoft Intune device enrollment and Entra ID (formerly Azure AD) local authentication to fail, preventing the planned YubiKey-based two‑factor authentication rollout.
The study presented three technical options: use Active Directory Federation Services (AD FS), add a secondary user principal name (UPN) suffix and switch accounts to it, or perform a full domain migration to a new routable domain and recreate accounts. Staff recommended the full migration as the most robust long‑term fix, while noting the secondary‑UPN change would be a quicker short‑term workaround.
According to the study, Intune requires…
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