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Residents complain about Waste Connections rollout; company meets council to explain service issues
Summary
Residents told council about missed carts, confusing delivery maps and higher bills after Waste Connections began a new citywide collection program; Waste Connections staff said they deployed 16,000 carts, explained call center delays and committed to fixes and to future ordinance/contract discussions.
Members of the public raised multiple complaints about the city’s new Waste Connections solid‑waste rollout during the March 18 meeting, citing missed deliveries, confusing service maps and billing questions.
Jacqueline Satterwhite, Waste Connections account manager, attended the meeting with company staff and told council the contractor deployed roughly 16,000 carts and acknowledged the rollout produced an influx of…
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