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Franklin launches AI website assistant ‘Frankie’ to answer city questions 24/7
Summary
City staff quietly rolled out a 24/7 AI-powered web chat assistant called Frankie that answers routine questions — from pothole reporting to identifying an alderman — and escalates unanswered requests to staff by phone.
Franklin City staff introduced an AI-powered web chat assistant, “Frankie,” at the board of mayor and aldermen work session, saying the tool is now accessible from every page of the city website and can answer routine questions at any hour.
City Administrator Eric Stuckey introduced Melissa Ryerson, the staff member who presented the tool, and said the city teamed with CitiBot and used…
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