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Washington County veterans service officer reports rise in walk‑ins, highlights long appeals backlog
Summary
The county veterans service officer presented a 2024 year‑in‑review showing roughly 2,700 claim actions, 510 in‑person appointments, rising walk‑ins and concerns about decade‑long delays at the Court of Veterans Appeals; staff also flagged local transportation gaps to VA care.
Kurt (last name not specified), Washington County veterans service officer, told the Healthy New Reserves Committee on March that his 2024 year‑in‑review shows about 2,700 “claim actions” and 510 in‑person appointments, and that walk‑ins have increased since the office moved into the human services area.
The report, delivered during the committee’s agenda item on veterans services, noted 209 new veterans who entered the office last year, an average call volume of about 21 calls per day, and a spike in visits around Memorial Day and Veterans Day. “I was startled by the amount of walk ins that we…
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