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County reports higher CCS satisfaction response rate; scores mostly above state benchmarks
Summary
County staff said the Comprehensive Community Services (CCS) participant satisfaction survey returned an 85% response rate, up from 78% last year; most adult and youth scores were at or above the state's satisfaction threshold.
Ashland County Human Services told the board its annual CCS satisfaction survey produced an 85% response rate this year, up from 78% the prior year, and that most adult and youth satisfaction scores met or exceeded the state'set satisfactory threshold.
The survey covered participant ratings of staff and services. Staff said adult scores were within 0.1 points of last year in most domains and that youth-domain scores increased in several areas. The county highlighted one longstanding youth-domain question, "I feel like I belong in my community," and noted responses there are influenced by higher percentages of American Indian respondents and greater reporting of gender-identity items compared with state averages.
Why it matters: staff said maintaining scores at or above the state's threshold is a performance objective and could inform targeted programming to improve community belonging among youth.
Staff reported three youth were eligible in the survey period and emphasized that small counts make percentage swings more sensitive. The CCS presenter said the county will continue to monitor domains that lag and consider programming to improve community connection for youth where feasible.
Ending: The board accepted the survey report with no formal vote recorded; staff invited questions and said they will continue to track client feedback.
