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Council asks DWSD for 30‑day report on American Water Resources warranty program after resident complaints
Summary
Council members pressed DWSD over complaints about American Water Resources’ warranty offerings, asked for data and agreed to discuss the contractor’s May 2026 contract renewal in executive session; DWSD said it can cancel the contract at no cost and will present a data report within 30 days.
City Council members on Monday pressed Detroit Water and Sewage Department officials for data on the city’s warranty contractor, American Water Resources, citing numerous resident complaints and confusing marketing.
Council members Mary Waters, Pro Tem James Tate and others described social‑media posts and articles documenting customer grievances, including allegations of poor service and billing problems. Council member Waters and others said some residents, including seniors, reported paying enrollment…
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