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Hartland police present 2024 annual report citing accreditation, 13,835 calls for service and 38 compliments
Summary
The Hartland Police Department outlined 2024 highlights including reaccreditation, expansion of investigative teams, camera program leads and summary complaint statistics during the board meeting.
Chief Toramisco presented the Hartland Police Department’s 2024 annual report to the Village of Hartland Board of Trustees, summarizing staffing changes, accreditation status, program updates and call data.
The report, which was distributed to trustees before the meeting, listed 13,835 calls for service in 2024 and noted growth in several specialized capabilities. The department said it was reaccredited for an additional three years effective Nov. 18, 2024, under Wiley Ag standards and that officers received a range of new instructor and specialty certifications. The department implemented Flock Safety camera technology and reported that the system has produced “a lot of great leads” used to recover stolen vehicles and assist multijurisdictional investigations.
Chief Toramisco told trustees the department received five operational complaints in 2024; staff said four complaints were found exonerated and the remainder unfounded after investigation and evidentiary review. The department also reported 38 operational compliments covering 19 employees and five department-level thank-you correspondences.
Staff emphasized the workload drivers that consume officer time — well-being checks, domestic calls, fraud/ID theft, and other incidents that require subpoenas or warrants. Chief Toramisco and other staff said they watch longer-duration “time-driver” calls to assess whether patrol resources are sufficient. He told trustees he had not seen any alarming crime trend in 2024 and noted the department did not record any homicides that year.
Trustees asked about accreditation participation levels statewide and the Flock camera program. Chief Toramisco said less than 10% of Wisconsin agencies hold full accreditation or the CORE light accreditation due to the time and documentation required; Wiley Ag’s standards require proofs demonstrating the department follows the written policies. On Flock cameras, he said the technology has been useful for multiagency leads in Southeastern Wisconsin.
The chief closed by noting personnel changes and promotions included retirements, promotions to lieutenant and deputy chief roles, and new hires in sworn and support positions. The report includes photographs, command structure, mission and a personnel roster and will be posted on the department web page, staff said.
