DCP says one complaint closed, discusses how to file complaints and tracks two state glass-licensing bills

The Consumer Protection Department’s investigation representative told the panel that, for the period Nov. 1, 2024, through Dec. 30, 2024, the department received no new complaints and closed one existing complaint.

Janita, identified at the meeting as the DCP investigation-division representative, said how consumers file complaints and what happens after they do. “We tell people to go to our website to click on complaints and they have two options,” Janita said. She explained that complainants who provide names and contact information receive a file number and subsequent correspondence identifying the inspector assigned; anonymous complainants do not receive any follow-up. “If they choose to be anonymous, they must click in the box saying they’re anonymous. But the other thing is, if you…