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PUC reports surge in rate-case filings and consumer contacts; cites Universal Service Working Group steps to improve affordability
Summary
Chairman Steve DeFrank told lawmakers the PUC handled a record workload in 2024—about 32,000 filings including 31 rate cases and more than 77,000 consumer complaints—and described steps to streamline assistance through a Universal Service Working Group and education programs.
Pennsylvania Public Utility Commission Chairman Steve DeFrank told the House Consumer Protection, Technology and Utilities Committee that PUC staff handled a record volume of work in 2024, including roughly 32,000 filings, 31 individual rate cases, and more than 77,000 consumer complaints.
DeFrank outlined additional 2024 outputs: nearly 12,000 documents served by the secretary’s bureau; roughly 675 evidentiary hearings; 75 public-input hearings; 282 mediation resolutions; 862…
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