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City reports prescription insurance switch caused temporary coverage problems; city covered employees' drug costs while fixes applied
Summary
City staff told the council that a vendor onboarding error by the new prescription drug carrier left some employees unlisted in the system over the New Year; the city temporarily covered out‑of‑pocket prescription charges while the carrier and broker corrected records.
City staff reported to the Common Council Jan. 6 that a vendor onboarding error by the city's new prescription drug carrier caused some employees to be omitted from the carrier system at the start of the year, and that the city temporarily covered prescription charges while the issue was resolved.
Human Resources/benefits staff said they learned of…
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