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Council hears pay-study, customer-service and billing updates; discussion on credit-card fees and sewer/permit payments
Summary
Staff and consultants updated council on a citywide pay study, customer-service operations and a solid-waste rate study; council discussed the costs of credit-card processing for permitting and utility payments and possible policy choices to recover transaction fees.
City staff and outside consultants presented a series of administrative and financial updates Tuesday, including the status of a citywide pay study, customer-service operations after a software migration, and the financial case for solid-waste rate increases. Council also discussed whether the city should absorb or pass along credit-card transaction fees for permits, taxes and utility payments.
Michael of Evergreen Solutions, the consultant conducting a pay study for the city, told council the work has completed internal data collection and employee job-duty descriptions and is finishing external market benchmarking. "We're anticipating we'll have draft recommendations to the city probably within the next 30 days," he said. The consultant said the study compares Milford to 38 peers across Delaware and parts of Maryland and will include county-level cost-of-living adjustments.
Customer-service staff summarized billing and…
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