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Washtenaw County launches redesigned website with ADA, mobile and dashboard features
Summary
County IT staff announced a new county website platform with a modern, mobile‑friendly design, ADA compliance, role‑based access controls, integrated search, citizen dashboards and third‑party integrations.
Jeff Rose, an IT director for Washtenaw County, announced the rollout of a redesigned county website on the CivicPlus platform and described key features that county staff and residents will see: a modern, mobile‑responsive design; ADA accessibility tools; role‑based editorial controls; advanced search; and customizable resident dashboards.
Site highlights: Rose credited staff lead Candice Ream for implementation and said the platform improves usability and performance, supports APIs for integration with county GIS and mapping, and provides a set of embedded forms and workflow tools. The new site, Rose said, also incorporates CloudFlare security protections, content‑search improvements, and the ability for residents to create accounts and set notification preferences.
Why it matters: County staff said most public interactions occur via the website and the redesign aims to reduce friction for residents accessing services on phones or desktops. Rose said the platform provides a scheduled design refresh every four years and includes tools to keep content ADA‑compliant. He also noted that multimedia, video and interactive mapping features will be easier to publish and that the platform supports hosted, government‑grade cloud infrastructure.
Ending: Commissioners thanked the IT team for the rollout and staff said ongoing work will focus on content workflows and training to keep pages accessible and up to date.
