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Child support staff report caseload adjustments, court time increase and system migration timeline
Summary
Child support staff said caseloads were rebalanced among workers, court time was expanded and a new case-management system rollout is planned for 2027'29; staff estimated an average caseload of about 1,550 per worker across four workers.
A representative of Polk County child support (name not specified) updated the committee on caseload management, court scheduling and a multi-year technology migration.
Staff said that after a rise in 2023, 2024 caseloads remained similar and 2025 shows signs of improvement, but economic changes and layoffs affect payer ability to meet obligations. To balance workloads, managers redistributed cases so each worker now handles roughly the same number; staff reported "we're right around 1,550 cases" per worker distributed between four workers.
To pursue arrears and enforcement, the office expanded court time from one block to two blocks per month but said calendar capacity remains constrained. The office is considering adding court dates or other scheduling changes to reduce case backlog and improve enforcement and modification workflows.
Staff also described a major technology project: a new case-management system scheduled for a phased rollout between 2027 and 2029, which staff said will improve interoperability with CCAP and other agency systems and streamline records cleanup. One speaker said they are in the process of filing court documents to move about 300 old cases to the court record as part of that cleanup.
The committee thanked staff and had no immediate follow-up motions; staff said they will continue evaluating court scheduling, training needs and the system transition.
Why this matters: caseload and systems changes affect enforcement of child-support orders, revenue recovery for families and court workload.
Ending: The committee received the update and acknowledged staff's ongoing workload and the multi-year system transition plan.
