During the public-comment period, a resident said a recently installed fiber internet service cut their household internet costs by about 75% and resolved persistent upload-speed problems that had disrupted remote work and their children’s online activities.

The resident, who identified themself only as a resident, told the meeting, “We've got 7 kids, and we both work from home. So there's a lot of Internet use in the home, and it's very important that we're not dropping calls, missing out on meetings, things like that.” They said their prior provider was “overpriced” and had “terrible upload speeds.”

“The Internet service we have now over fiber can definitely handle all of that very well,” the resident said, adding that the family had realized “probably got 75% cost savings over what we had.” They described the installation as going “really well,” with technicians “very nice and very professional.”

The resident also said they were talking with neighbors about the service and that “a lot of people we know are signing up.” The remarks were presented as personal experience during public comment; no formal action, vote, or staff directive on the topic was recorded in the transcript.

Why it matters: Reliable, affordable broadband affects households with remote workers and school-age children by reducing missed work or schooling and enabling multiple simultaneous high-bandwidth activities such as virtual reality, streaming and videoconferencing. The speaker framed the change as both a service-quality and a cost issue.

No legal or policy authorities were cited during the remarks, and the transcript contains no motion, vote, or request that staff pursue a formal policy change or procurement relating to the service.