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Centralized 911 dispatch: Springfield says center answered 400,000+ calls and seeks steady grant support
Summary
Emergency Communications leaders said the Springfield 911 answering point handled more than 400,000 calls last year, is the state's second-busiest PSAP and relies on a federal/state development grant that offsets a portion of operating costs.
Officials at Springfield’s Emergency Communications Division told the budget hearing the consolidated 911 center answered "over 400,000 calls for service" last year and that the center is the second-busiest public-safety answering point (PSAP) in Massachusetts. The center is staffed by 55 full-time employees, including 45 dispatchers and four operations supervisors.
Deputy and command staff said the FY26 budget maintains funding for contracted software suites and backup systems…
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