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Fountain utilities outlines payment-arrangement rules, assistance funds and recent volumes
Summary
Utilities staff told council how payment arrangements and assistance programs work, provided multi-year counts and explained eligibility thresholds and referral sources.
Dan Blankenship, Fountain’s utilities director, introduced a customer-service briefing on March 18 and invited Brett Robinson, the city’s customer service manager, to address recent public concerns about utility-bill assistance.
Brett Robinson told the council that in early 2025 Fountain Utilities offered about 224 payment arrangements in the first two months of the year; Robinson said the department averaged roughly 1,200 payment arrangements per year historically, with about 1,056 in the most recent full year and about 1,142 in 2023. "We are helping," Robinson said, describing payment arrangements, eligibility…
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