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Snoqualmie warns utility customers to re-enter payment info after processor change; small tax-credit to appear on April bills
Summary
City staff said a required vendor-driven switch to Springbrook’s payment processor will force customers to re-enter saved billing data and re-enroll in autopay in early May. Staff also announced an April credit after an inadvertent tax-rate change that affected more than 4,000 accounts, generally by less than $1.
Snoqualmie finance staff told the Finance & Administration Committee on March 24 that a vendor-required change to the city’s utility payment processor will require affected customers to delete saved payment information, re-enter it and re-enroll in autopay after the switch in early May.
The change is being driven by Springbrook, the city’s utility-billing platform, not by an individual city policy decision, Jana Walker, the city’s budget manager, told the committee. “This is not something that the City of Snoqualmie elected to do, but we are essentially required to do it by…
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