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Washington County HR reports delays in TimeClock Plus rollout; turnover holds below 10%
Summary
Human Resources reported progress and setbacks in implementing TimeClock Plus and migrating Tyler payroll systems, provided turnover and hiring figures for the last quarter, and said the county will run the new timekeeping system in parallel for a testing period before full cutover.
Washington County Human Resources told the Commissioners Court on March 18 that the county’s implementation of TimeClock Plus (TCP) is ongoing, that the planned go-live date moved from early–mid February to late March, and that staff are running the system in parallel as a testing period.
HR staff said implementation began Oct. 10 and that the county discovered configuration issues both in TimeClock Plus and in the existing Tyler system. The presenter said staff are “undoing and rebuilding a lot of things within that system to line it up with TCP” so payroll and timekeeping will flow smoothly once the new system fully launches. County staff asked departments to test the live system and report bugs during a two-week parallel run.
The HR presenter provided staffing metrics for the quarter: an overall turnover rate of 8.2 percent (20 terminations reported for the quarter), 16 new full-time hires and one seasonal hire who worked in elections. The presenter characterized the turnover rate as good (below the 10 percent benchmark) and noted that a small department such as 9‑1‑1 can show higher proportional turnover when one or two separations occur.
HR staff said they intend to provide training materials from TimeClock Plus and county-developed guides to help employees log in, request PTO and correct time entries. The presenter thanked IT staff, naming Amber and Bev, for their work on the implementation and said the county is also planning a migration of Tyler to a cloud-hosted environment to improve HR functionality.
When asked for more granular turnover breakdowns by department, HR staff confirmed they had produced a multi-tab spreadsheet with department-level details and that the information is available for commissioners’ review. The presenter asked for patience during the coming weeks while staff work through remaining issues.
No formal vote was taken on the HR report; commissioners accepted the update and directed staff to continue testing and to provide the requested breakdowns.
