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POST says 13,000 complaints open with agency; 9,000 flagged as closed by agencies but awaiting review
Summary
At a March 4, 2025 advisory committee meeting, POST staff described a large backlog of complaints downstream from local investigations, outlined a triage approach and abbreviated review process, and flagged staffing shortfalls that limit investigations and follow-up monitoring.
Post Executive Office and Professional Conduct bureau leaders told the Commission on Peace Officer Standards and Training advisory committee on March 4 that the agency is handling a large inventory of public complaints and agency reports and is shifting to a triage model to focus investigators on cases that allege serious misconduct.
The move comes after POST mapped caseloads and found that “13,312” cases were open with POST as of the agenda cutoff and that roughly “9,000” of those were finalized by local agencies with findings of not-sustained, exonerated or unfounded, Bureau Chief Robert Guyton said. Guyton told the committee those 9,000 cases had been moved out of a queue of unassigned reports and assigned to staff so they could be closed after an abbreviated review of agency findings and supporting evidence.
Why it matters: POST is the state agency charged with oversight of peace-officer certification. Its workload and how it prioritizes cases affect how quickly allegations of serious misconduct are examined and whether officers face immediate certification actions.
What POST reported - POST has received a rapid increase in complaints since it opened public complaint intake; Guyton said…
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