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Blind resident tells commission of repeated paratransit customer‑service failures; requests meeting with RAPIDS leadership
2685963 · March 11, 2025
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Summary
Chester Falkowski, a legally blind 73‑year‑old resident, described multiple problems using GoBus and Bridal paratransit services and said email responses from RAPIDS staff lacked courtesy; he requested a meeting to resolve ongoing accessibility and reservation issues.
Chester Falkowski, a legally blind resident who said he has taken fewer than 25 one‑way trips on Grand Rapids’ paratransit service, told the City Commission he has experienced repeated customer‑service failures, unreturned calls and what he described as discourteous email responses from RAPIDS staff.
“I am legal…
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