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Council IT explains quarantined and junk mail after members report missing constituent messages
Summary
City IT staff explained how enterprise spam filters and quarantine settings can cause constituent emails to be routed to quarantine or junk folders, described default retention and whitelist options, and offered steps staff will take to reduce missed messages.
An IT staff member briefed council members on why some constituent emails did not appear in council inboxes and described steps to reduce future delivery failures.
The presenter said Ogden’s enterprise spam filter (Microsoft Office 365) processes roughly 10,000–15,000 messages a day and classifies incoming mail into categories such as known‑malicious (quarantine not delivered), probable spam (quarantine for review) and junk mail. The presenter explained that quarantined messages are held for 30 days by default and that the system uses machine‑learning rules…
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