City says Tyler cashiering and City Hall remodel will centralize services and speed payments

Ms. Schwartz, City of Enterprise staff, updated the council on planned customer-service changes tied to IT upgrades and a City Hall renovation.

Ms. Schwartz said the city has installed servers and is configuring Tyler cashiering, an integrated module of the city’s Tyler Technologies platform, and that the change will make payment updates instantaneous to city accounts instead of the current minimum-24-hour import delay. “This Tyler Cashiering is going to be an integrated module of the system that we already have so that when the, citizens call in and they make a payment over the phone or they do something online, that is gonna be an instantaneous update then to their account,” she said.

The update said the Tyler work will touch business licensing, permitting and inspections, utilities and sales-tax receipts and will include resident-access upgrades to the city’s online portal and app. Ms. Schwartz told the council that Tyler’s vendor gave a 2-to-6-week timeline in February to return to the city for configuration work; she said the city is roughly at week four of that vendor timeline and that staff had contact with the vendor that day.

She also reviewed City Hall renovations, saying the planned main-floor layout will colocate revenue, water and engineering/permitting staff to simplify in-person customer service. Ms. Schwartz said the target date mentioned in the meeting for renovated City Hall availability was May 9 and that final testing and configuration of Tyler modules remain before full rollout.

Council members asked whether business licensing and building permits would be available online; Ms. Schwartz said those will be part of the system’s modules. Staff did not present a voteable item; the council received the update.