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Vigo County 9-1-1 staff outline rising call volumes, new tech and training needs
Summary
Vigo County Central Dispatch presented call-volume data, training requirements and new tools such as RapidSOS and smart911, and described staffing and certification expectations for dispatchers.
Vigo County 9-1-1 staff on March 18, 2025, briefed the Board of Commissioners on rising call volumes, staffing and training, and new location and messaging technologies the center has implemented.
Macy Evans, training coordinator for Vigo County 9-1-1, told the board the center answered 60,815 9-1-1 emergency calls and 78,536 administrative-line calls in 2023, and 71,393 9-1-1 calls and 1,398 administrative-line calls in 2024, figures she provided to illustrate increasing demand. Central Dispatch operates for the entire county and serves Terre Haute…
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