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Committee discusses contracting ETC Institute for resident survey; cost estimate $15K–$40K
Summary
Council members discussed commissioning the ETC Institute to repeat or update the city’s resident survey (last conducted 2020), with estimated costs reported between $15,000 and $40,000 depending on scope; staff will request a proposal and present at a future meeting.
The Public Safety and Health Committee on March 18 discussed commissioning a new resident satisfaction survey from the ETC Institute, which performed Cleveland Heights’ previous survey in 2020.
Committee members said the city’s last full survey (2020) received 452 responses to a random household sample, and staff described a price range for a repeat survey between about $15,000 and…
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