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Waukegan 911 center lost connectivity in March county-wide outage; city seeks independent 911 phone system
Summary
A March county-wide upgrade disrupted Waukegan's 911 phone and CAD connection for nearly two hours; city dispatchers routed calls to a backup center and plan to implement a new phone system with built-in redundancies independent of Lake County systems.
Waukegan’s 911 communications center lost its connection to the county 911 phone system and computer-aided dispatch on March 11, leaving the local dispatch center offline for nearly two hours while the county and city worked to restore service, city officials told the council on March 17.
What happened: According to the city’s dispatch director, the outage was a county-side systems issue related to an upgrade. While other Lake County agencies experienced only brief interruptions, the Waukegan center remained down for almost two hours. Telecommunicators routed incoming 911 calls to the city’s…
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