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Dispatch director details 2024 call volume, wildfire response and technology priorities
Summary
Dispatch reported 89,000 calls in 2024, described challenges during October wildfires, and outlined plans for Everbridge access, tactical dispatch teams, 988 implementation, CAD integrations and staffing/training improvements.
Williams County's dispatch director gave a detailed department update Jan. 21 that included 2024 call volumes, operational lessons from October wildfires and planned technology and staffing investments.
"Overall, we process 89,000 phone calls for the year altogether," said Michelle Grama, director of dispatch, summarizing the department's workload for 2024. Grama told commissioners the center created 17,000 calls-for-service records, received more than 13,000 911 calls (about 36 per day), processed roughly 51,000 nonemergency administrative calls and made about 24,000 outbound calls. The numbers translate to an average of about 244 calls per day handled by the center, she said.
Grama reviewed the dispatch center's response during the October wildfires,…
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