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Council discusses phone lines, faxes and radio coverage as part of budget review
Summary
Cumberland councilors questioned recurring phone, fax and cellular bills and heard staff describe transitions to VoIP, copper backup lines for redundancy and an active effort to co‑locate radio and cellular antennas to eliminate coverage gaps on the west side of town.
During the budget workshop councilors asked for detail on telephone, fax and cellular costs and for the town’s plan to improve radio coverage and cellular service in coverage gaps.
Helene, finance staff, and Matt explained the town switched voice service from a legacy vendor to a new voice‑over‑IP provider (ION) to avoid repeated per‑change fees from the prior vendor. They said the town still maintains copper backup lines at key facilities — notably the fire station — because some alarms, elevator lines and fire‑panel communications still require copper and because copper provides a fallback if municipal Internet is…
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