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Kirksville 911 goes live on NextGen; CAD replacement evaluated for 2026 budget
Summary
Lucas Smith, 911 director, reported that Kirksville’s Next Generation 911 service went live and that the center is evaluating a new CAD system to integrate with NextGen; cost and partner support remain open questions
Lucas Smith, director of the Kirksville 9-1-1 center, told the City Council study session the center went live with Next Generation 9-1-1 routing and that staff are evaluating a new computer-aided dispatch (CAD) system to integrate with NextGen.
Smith said, “Tuesday, we went live with it. It is functioning,” describing a cloud-based system that can automatically reroute calls to partner counties when the local center is overloaded.…
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