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Billing-system transition causes customer/service delays; staff expects most issues resolved within 30 days
Summary
Hastings Utilities staff told the Advisory Board on Aug. 14 that a recent migration to a new billing system produced account discrepancies and delayed financial reporting, and that most customer issues have been addressed with a goal of full reconciliation within about 30 days.
Hastings Utilities staff told the Advisory Board on Aug. 14 that the department’s recent conversion to a new billing system produced customer-billing discrepancies and slowed finance reporting, though staff said most customer-facing issues have been addressed.
Carl, who is leading billing implementation, said the new software introduced unexpected differences in how accounts—particularly budget-billing customers—were displayed compared with the legacy system. Staff…
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