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Calcasieu Parish 911 director details call volumes, urges residents to use Smart911 app
Summary
Richard McGuire, director of the Calcasieu Parish Public Safety Communications District, briefed the police jury on staffing, call volumes and the Smart911 profile service, saying cell phones now generate most 911 calls and that the office maintains CALEA accreditation.
Richard McGuire, director of the Calcasieu Parish Public Safety Communications District, told the Calcasieu Parish Police Jury on Aug. 7, 2025, that the district answers roughly 10,000 to 12,000 calls a month, that about 90% of its 911 calls now come from cell phones, and that residents can create a Smart911 safety profile to help responders.
McGuire said the district, created by the police jury in 1988, operates with a staff of 27 — 20 telecommunicators and seven administrative employees — and a yearly budget approaching $4.5 million. "It's called Smart 9 1 1. And that allows someone you go to smart911.com, and you…
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