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Resident urges council to protect customers after spike in Nixa Utilities disconnections
Summary
A Nixa resident told the council utility shutoffs rose dramatically this year and asked the city to require a longer grace period, audits and a citizen oversight board; mayor and staff said they are reviewing policies and automatic‑withdrawal procedures.
NIXA, Mo. — A resident warned Nixa City Council on Monday that utility disconnections and penalty fees are rising and urged the city to adopt written protections for medically vulnerable customers and a longer grace period before shutoffs.
Brian Cubic, who identified himself as a veteran and Nixa resident, told the council that Nixa Utilities disconnected 133 households in April 2025 — a monthly high — and that 469 disconnections occurred from January through July 2025, surpassing totals from 2023. “When a public utility loses sight…
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