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County announces text-to-911 service is live; dispatchers will respond by text when callers can’t speak

5736736 · June 2, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Emergency communications staff said joint county and city text-to-911 capability has gone live; dispatchers will exchange text messages with callers who cannot make voice calls and can send a link to share GPS location.

City council workshop — Emergency communications staff updated the council June 2 that text-to-911 capability has gone live for citizens and that dispatchers will handle texts similarly to voice calls when callers are unable to make a voice call.

An emergency communications staff member said the upgrade is part of a 911 refresh and that the city will release a joint press release with Franklin County and Pacific announcing text-to-911…

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