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Branson to rebuild CitizenServe permitting system; Novice launch set for Oct. 2025, fuller rollout by 2026
Summary
City of Branson planning staff told the City Board during a study session that they are rebuilding the CitizenServe permitting platform to correct hundreds of broken workflows, standardize forms and reports, add a business‑licensing module, and improve user and staff workflows, with an initial launch tied to a building valuation update planned for October 2025 and a broader rollout targeted for early 2026.
City of Branson planning staff told the City Board during a study session that they are rebuilding the CitizenServe permitting platform to correct hundreds of broken workflows, standardize forms and reports, add a business‑licensing module, and improve user and staff workflows, with an initial launch tied to a building valuation update planned for October 2025 and a broader rollout targeted for early 2026.
Nikki Ashmore, project lead in the Planning and Development Department, said the department has undertaken an extensive review of the platform since October 2024 and credited interdepartmental staff for the effort. "Since October 2024, the planning and development department has held about 20 meetings with CitizenServe, 50 overall, and totaling in over a…
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