Secretary Jameson Herrera told the committee the department has worked to make veteran service officer positions competitive and that the market response has been strong since pay bands were adjusted.

"After the upgrade we did last year with the veteran service officer position descriptions and, their pay bands, we're now very competitive with our federal counterparts," Herrera said, adding the agency has received robust applicant pools "probably 15 to 20 candidates for every job we've posted."

Herrera described field services staffing: the department has 33 certified veteran service officers (VSOs) and uses a three-tier entry level for new VSOs. He also said a mobile claims unit was funded this fiscal year and under contract, with delivery anticipated between April 20 and June 30 (delivery window cited in the meeting). The mobile unit will provide two onboard office spaces, satellite connectivity and the ability to deliver on-site assistance in rural communities.

On budget, Herrera asked the committee to consider a recurring personnel increase to sustain recent raises and pay‑band changes across the 80-person cabinet. "Last year, I requested $600,000 for my personnel budget to provide stability... I need that for that personnel budget so I don't have to continue doing fiscal gymnastics to accomplish the objectives that have been set forth for 1 of your smallest cabinets," he said.

The secretary also described outreach to tribal nations, naming Beverly Charlie as tribal liaison leading outreach, and highlighted the department's Women Veterans Program and an upcoming June 14 conference. Herrera said the department is coordinating with the U.S. Department of Veterans Affairs on training and program continuity.

Ending: Herrera said he will reintroduce the $600,000 personnel request in the next budget cycle and asked the committee to consider the recurring support when planning for FY27.