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Greeley chooses Scribe for new utility customer information system; customers must re-enroll after November go‑live
Summary
The board was updated that the city selected Scribe (SpriPoint/Spry) as its customer information system, with a planned go‑live of Nov. 17, 2025; account numbers will change and customers will need to re-establish autopay and portal accounts.
GREELEY, Colo. — City staff told the Water and Sewer Board on Aug. 20 that Greeley selected Scribe’s (Sprey/Sprypoint) customer information system (CIS) to replace its decades-old billing platform, with an anticipated go‑live of Nov. 17, 2025.
Derek, the project lead for the CIS, said the project will replace the city’s 1990s-era utility billing system and includes a customer‑facing portal, mobile field tools and backflow management. “Go live is anticipated to occur November, so we’re really getting into the home stretch,” Derek said.
Why it matters: the new CIS will affect every utility account in the city. Customer account numbers will change, past autopay enrollments will not carry forward and…
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