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City unveils new Access for Collins app; staff reports 1,100 service requests since July go‑live
Summary
City communications staff demonstrated the updated Access for Collins platform, including mobile apps and a public map of nearby requests. Staff reported more than 1,100 service requests submitted since the July 1 launch and said cases are routed automatically to the correct work teams.
City staff demonstrated the new Access for Collins platform during the Sept. 2 Fort Collins City Council meeting, showing a redesigned web and mobile interface, a public map of nearby requests and backend routing that automatically assigns service requests to the appropriate city teams.
Lede and key facts: Amanda King, the city’s communications and engagement director, told council the new system went live July 1 and that over 1,100 service requests had been submitted through the upgraded platform. The system offers an address or pin drop for…
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