Merrimack County commissioners approved a contract with Navix (PolicyTech) to digitize and manage county policies and employee handbooks, with licensing broken down per user and initial implementation funded from department budgets that opt in.
County presenters said the current policy system is cumbersome—word documents converted to PDFs—and the new software includes a closed-AI search feature that returns policy text only from county documents. “It’ll only look at the information you're providing it,” a presenter said, describing the feature that helps staff find relevant policy text quickly.
The county intends to implement the software first for the nursing home and then expand to other departments; licensing is charged per user and the vendor quoted roughly $22 per user in the presentation. IT staff reviewed demonstrations and recommended Navix over alternatives after comparing features and architecture. The proposal foresees a multi-year licensing agreement; implementers said the vendor proposed a sequence of implementation sessions and that training appears user-friendly.
Commissioners asked about implementation time, mobile access and cost-sharing. Presenters said implementation would involve multiple sessions (the vendor referenced roughly nine), IT had recommended the Navix solution, and that departments would likely bring operational funding in their 2026 budgets for broader rollout. The nursing home has the operational funds to start earlier.
The board approved Navix by voice vote after a unanimous group recommendation from evaluators who attended product demonstrations. No exact multi-year contract total was specified on the record; the transcript records the per-user licensing estimate and that countywide costs would be managed as departments come online.