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City staff outlines new RFP to replace myGov; trash cans and tall grass top code‑enforcement complaints
Summary
Staff reported the city is under contract with myGov through March 2026 but has published an RFP for resident service‑request and permitting software with better geospatial and notification features; council discussed using mailers and the resident packet to reduce the top nuisances: improperly stored trash containers and tall grass.
City staff told the Administration and Public Works Committee that the city's current citizen service platform, myGov, remains under contract through March 2026 but that an RFP to find a replacement has been published.
Tom, who presented the monthly code‑enforcement and service‑request update, said the city has experienced recurring nuisance complaints about trash containers stored in public view and overgrown grass. He described two practical uses for an upgraded platform: automated resident notifications through email and improved geospatial reporting so residents can tap to mark the location of an issue.
“We are under contract with myGov until March 2026, so we're kind of stuck with them until then,” Tom said. He added: “An RFP has actually been published to help find a solution ... there's a couple of software solutions that I'm pretty positive we'll be able to do that.”
Council discussion and outreach ideas
Council members suggested low‑tech and hybrid outreach in parallel with a software change. Marshall asked whether Republic (the waste hauler) could mail notices to residents about trash container timing and storage. Staff said the city can include a graphic in the municipal gazette and add a short "top 10" for new‑resident packets.
Enforcement workflow and resident notifications
Staff said residents who submit requests through myGov and include an email should receive confirmation receipts and status messages, but acknowledged the notification flow has kinks. The new RFP will look for vendors with stronger notification and geospatial features; staff also said they had requested vendors to describe AI features for automating notifications and triage.
Ending
Staff will evaluate proposals received under the RFP at a future meeting and return with vendor demos; the city will also pursue targeted resident outreach (garbage rules in the gazette and the new resident packet) while the platform search continues.
