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Rowlett resident urges council to fix autopay errors after receiving delinquent utility notice
5699669 · July 15, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
A Rowlett resident told the council his utility account set to autopay failed to pay two consecutive months in June, producing delinquent notices; he asked the city to improve autopay confirmations or provide clearer warnings to customers.
Rowlett — During citizen input on July 15, Steven Pruitt Jr., a Rowlett homeowner, told the council he received a delinquent notice for two unpaid utility bills despite having set up autopay. Pruitt said he closed on his home in March and has set bills to be paid automatically on the first of each month. "I was very…
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