Elko County’s Regional Communication Center reported on May call volumes, staffing, training and several ongoing technical issues during the June 5 Enhanced 911 Board meeting.

"So for, May, our total amount of calls was 5,043. April, we had 4,889," the center’s representative said, noting a month‑over‑month increase of 315 calls. He said administrative calls in May were 3,579 versus 3,529 in April (about a 1.42% increase), and that 911 calls rose by about 7.65% compared with April’s 1,360 911 calls. The center’s average ring time is 1.7 seconds and average call duration about 125 seconds; the representative said 99.79% of 911 calls were answered in under 10 seconds.

Staffing updates included one dispatcher in training and another candidate offered a position; the center expected to fill one more vacancy after current hires are trained. The board heard several training and professional development items: one dispatcher received a scholarship to attend the NENA conference, another is taking a center management course (CMCP), and a dispatcher is enrolled in a Chaplain Academy focused on mental health and critical incident stress.

The center said it is developing a 988 protocol with PowerPhone and working on phased implementation for text‑to‑911 and video protocols; Pam, the center’s training and compliance manager, is leading that work. The center also discussed quality assurance and training vendors: staff reviewed a Motivations QA renewal and discussed a proposed telephone CPR training add‑on (one‑time setup fees and annual costs were presented) and a demo of Vector Solutions, a platform to host policies, training and records digitally.

Operationally, staff reported persistent audio delay on office phones ("up to, like, a 45 second audio delay after we're on the phone for 3 minutes"), voicemail failures and a Spillman CAD connectivity issue where the dispatcher who created a call could not always see the phone number; staff said IT and Motorola are working on CAD/DigiPort connectivity. A six‑month stuck call notification on the center’s screen was resolved during a morning update the day of the meeting.

No formal board action was taken on these items; board members asked staff to continue pursuing vendor fixes and to return with updates as needed.