Elko County dispatch staff told the Enhanced 911 Board on June 5 that recent SIP‑line work tied to NGA 911 has left call recordings split between systems, without reliable date/time stamps and with several minutes of time discrepancy.

"We are having issues still with the recordings showing up in our Exacom system since that SIP line installation they did to fix the audio delay issues," Carrie said, describing the consequences for record‑keeping and evidence. She said dispatchers must now pull calls from NGA’s SIP recording system, assemble them with Exacom records and that NGA recordings "are not date or time stamped," which could complicate legal or investigative uses of recordings.

Carrie told the board the county has an open ticket with NGA and has copied the vendor’s COO. She said the county is deciding whether to remove the SIP lines and restore all recording to Exacom or have NGA and Exacom work together to ensure SIP‑origin recordings are captured consistently. "They're we don't know why it's not capturing some and it's capturing others," she said.

Staff also reported time mismatches: Carrie said there is "about 5 minute time difference" from the county’s CHS to the computer and that NGA’s recording system can be "3 minutes behind" handheld device times, creating inconsistent timestamps across systems. She warned the board that those discrepancies could become "messy" when recordings are used for legal processes.

Over the weekend the center experienced a separate incident in which dispatchers could not dial out; Carrie said the caller‑facing issue was resolved but she had not been given a vendor explanation beyond being told it was a "Frontier issue." She said NGA has been providing only standard "we're working on it" responses and that the county has asked for a higher‑priority fix.

Board members did not take formal action but directed staff to continue pressing NGA for resolution; staff said they had looped county leadership and would escalate if necessary. No timeline for a complete fix was provided during the meeting.