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Fire department switches ambulance billing to Digitech after customer-service problems with prior vendor
Summary
The council authorized a contract with Digitech Computer LLC for ambulance-billing services after the fire department reported escalating errors and poor customer service from its prior billing vendor.
The Common Council on Aug. 19 approved the Franklin Fire Department’s request to contract with Digitech Computer LLC for ambulance-billing services, citing improved customer service, data analytics and an in-house software platform that staff said will give the city greater control over billing and patient communications.
Fire Department officials told council members that their previous billing vendor — originally Andre’s Medical Billing, later acquired by EMS Management Consultants (EMSMC) — produced…
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