County staff say 5 Nines to propose Office 365 migration; questions remain about execution and timelines
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Summary
County staff reported conversations with 5 Nines about an Office 365 migration before current Exchange licenses expire in October; the vendor will send engineers and prepare a budget proposal but staff reported inconsistent ticketing and an unresolved on-site support schedule.
County staff reported progress and concerns with 5 Nines, the county’s IT vendor, including a proposed migration to Office 365 before current Exchange licenses expire in October and the vendor’s plan to send engineers on-site for four to six weeks to resolve outstanding issues.
The county representative said 5 Nines will provide a budget proposal and timeline for the migration and upgrades and would send engineers to address outstanding problems. The staff update said communication and ticket-system usage need to improve to rebuild trust and efficiency between the county and the vendor.
Staff also reported that a primary contact at 5 Nines, Dustin, is no longer employed by the vendor and that Jacob Lux would be the county’s principal contact during the transition. The county noted some users still cannot access systems they were hired to operate, and staff described problems with ticket numbers changing during follow-up, which has complicated tracking.
No formal action was taken; commissioners said they expected a budget proposal and a vendor presentation at a future meeting so the board could review cost and timing before approving any migration work.
Ending
Staff said they expect 5 Nines to present a proposal and possibly demonstrate the migration plan at an upcoming meeting; no decision was made at this session.